Refund policy

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1. REFUND POLICY (Widerrufsrecht)

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We want you to love your PawCare necklace. If for any reason you are not satisfied, we offer a 30-day return policy from the date you received your order.

Personalized Items:

Because our necklaces are custom-made based on your pet's photo and engraved individually for you, we are unable to accept returns on items where production has already begun — unless the product is defective or damaged upon arrival. If your item arrives with a production error or quality issue, we will replace it free of charge, no questions asked.

How to Request a Refund:

To initiate a return or report an issue, please contact us at support@pawcareworld.com within 30 days of receiving your order. Include your order number and a photo of the item if applicable.

Refund Processing:

Once your return is approved, your refund will be processed within 5–10 business days to your original payment method.

Damaged or Lost Orders:

If your order arrives damaged or is lost in transit, please reach out to us immediately. We will resend your order or issue a full refund at no cost to you.